The application form is coming when you click the purchase application button (PC & mobile). You should paste the page address (URL) of the product you want to purchase at the top of the application form, and fill more information about quantity, options and delivery address then submit the form by clicking the button at the bottom. Please note that sign up should be preceded before making the application form.

Once application form is submitted, it is not possible to modify so if you want to rectify, you have to re-write it after deleting existing form. Canceling way is as follows.

Go to Han Market > My Page > Click waiting for approval > Click on the check-box you want to cancel then press the button of order cancellation.

HanMarket is online site so we are open 24 hours. Available to shop always and our customer service is open from 09 a.m. to 6 p.m. (KST, Weekday).

Basic inspection, combined delivery, and repackaging are free of charge. If necessary, we can provide photos for free so please refer to it.

Please measure the weight and size as you received then take a photo or capture a video. Once you email us([email protected]) the data with your order number/name or id on the subject, we will take a look at the problem then provide you with proper solution.

Even if same item is purchased, the weight would be different because the box size would not be same. If you think it's overpackaged, please email us its photo or video showing the fault. ([email protected]) Please mark your order number/name or id on the subject. Once reviewed, we will take care of your concerns properly.

5,000 won points will be offered and overseas remittance will be available for free once in Hanpass app.

If you came in through the HanPass app, you don't need to sign up separately because you can sign up automatically. However, if you have entered HanMarket directly, you need to click the sign-up button on the upper right and sign up after filling out your information.

If you want to withdraw your membership, please request through 1:1 chat or bulletin board. The person in charge will take care of your withdrawal.

Please check the link below.

https://shop.hanpass.com/document/member

Click My Page > My Info to modify the information.

The mailbox number is a unique number given to each member. It is required to check and match with shipper's information at the warehouse after stocked.

Click Login at the top of the page then find ID/Password to confirm and reset.

If you request cancellation or refund of your order through 1:1 chat, bulletin board, or telephone, the person in charge will check and assist you with the cancellation process.